Keep Microsoft Dynamics environments running better and delivering more value
Econix helps organizations support, stabilize, and improve live Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Business Central environments across finance and supply chain operations.
D365 Finance
D365 SCM
Business CentralWhat Econix supports in live environments
How Support & Optimization Adds Value
Issues & Friction
Recurring problems slowing the team down
Structured Support
Issue resolution, stabilization, and process refinement
Ongoing Optimization
Continuous improvement of the live environment
Better Operations
More reliable, higher-value Dynamics environment
When Support & Optimization Is Needed
Most organizations running live Dynamics environments reach a point where reactive support is not enough. These are the situations where a structured support and optimization engagement makes a practical difference.
Recurring support issues are slowing the team down and not getting resolved properly
The system is live but underperforming relative to what the business needs from it
Users need stronger support after go-live and confidence in the system is low
Reporting and visibility remain weak — decisions are being made without reliable data
Business processes need refinement to work better within the current environment
The environment needs ongoing improvement, not just reactive fixes when something breaks
Econix support coverage
Serving organizations in Canada and the USA running Dynamics 365 Finance, Supply Chain Management, and Business Central.
Talk to Econix About SupportWhat Econix Helps With
Support and optimization for live Dynamics environments is not generic helpdesk work. These are the specific areas Econix addresses in ongoing engagements.
Issue Resolution & Practical Support
Structured resolution of support issues in live Dynamics environments — with clear ownership and follow-through, not generic helpdesk responses.
Post-Go-Live Stabilization
Hands-on stabilization of environments that went live but are not performing as expected — addressing root causes, not just symptoms.
Reporting & Visibility Improvements
Practical improvements to reporting and data visibility in Dynamics 365 Finance, Supply Chain Management, and Business Central.
Process Refinement
Working through process gaps and friction points in how the system is being used — aligning Dynamics configuration with operational reality.
User Support & Adoption
Addressing user confidence and adoption issues — targeted support that helps teams use the system more effectively day to day.
Ongoing Optimization Priorities
A structured approach to identifying and working through improvement priorities in the live environment — not just reactive support.
Generic helpdesk support
Ticket-based response with no system context
Break-fix only — no improvement focus
Rotating staff with no environment knowledge
No ownership of recurring issues
No visibility into patterns or priorities
Econix support & optimization
Consultants who know your Dynamics environment
Structured issue resolution with follow-through
Improvement focus alongside reactive support
Ownership of recurring issues until resolved
Clear visibility into priorities and progress
What Organizations Gain
The goal of support and optimization is not just keeping the system running — it is delivering more value from the current Dynamics environment over time.
More reliable day-to-day operations
Fewer disruptions, faster resolution of issues, and a more stable environment for the teams that depend on it.
Better visibility into issues and priorities
A clear picture of what is happening in the environment, what needs attention, and what is being addressed.
Stronger user confidence
Users who trust the system and know they have qualified support available when they need it.
Improved business alignment
A Dynamics environment that better fits how finance and supply chain operations actually work in the organization.
Better value from the current environment
Measurable improvement in how the existing Dynamics investment is supporting business operations.
Support coverage at a glance
7am–7pm EST
From 2 hours
4 – 40 hrs
Canada & USA
Microsoft Dynamics Focus
Econix helps organizations improve live Microsoft Dynamics environments with a practical focus on finance and supply chain operations.
D365 FinanceDynamics 365 Finance
Support and optimization for live Dynamics 365 Finance environments — focused on financial operations, reporting, and process performance.
View platform detailsD365 SCMDynamics 365 Supply Chain Management
Support for live D365 SCM environments covering warehouse operations, supply chain processes, and operational visibility.
View platform detailsBusiness CentralDynamics 365 Business Central
Ongoing support and improvement for Business Central environments across finance, inventory, and operations for SMB and mid-market organizations.
View platform detailsSpecialist Microsoft Dynamics Firm — Canada & USA
Econix is not a generalist IT firm. Support and optimization engagements are handled by consultants with direct Dynamics implementation experience across SMB and mid-market organizations in Canada and the USA.
Common Support Situations
Organizations running live Dynamics environments face recurring patterns. These are the situations Econix is most often brought in to address.
Growing Backlog of Support Needs
Support requests are accumulating and there is no structured capacity or process to work through them effectively.
Repeated Operational Friction
The same issues keep recurring — workarounds are in place but the underlying problems have not been properly addressed.
Weak Process Adoption
Teams are not using the system as intended — resulting in data quality problems, manual workarounds, and inconsistent operations.
Poor Reporting Confidence
Finance and supply chain teams do not trust the reports coming from the system — decisions are being made without reliable data.
Need for Structured Improvement After Go-Live
The system went live but ongoing improvement has been unstructured or stalled — there is no clear plan for what gets addressed next.
Older Environments Needing Better Operational Support
An environment that has been in place for some time and has accumulated technical debt, unresolved issues, and underutilized capability.
The Situation
Econix Support
The Outcome
Support365 Plans
Five tiers designed to match your organization's complexity, growth stage, and service expectations. All plans include certified Dynamics 365 consultants.
Base
Essentials-only break-fix coverage
Keep Rolling
Reliable monthly support coverage
Booster
More hours, faster response
Essential
Full-service with local team
Premium
Enterprise-grade partnership
Not sure which plan fits?
Econix consultants will assess your current environment and recommend the plan that delivers the best value for your organization.
Industries We Serve
Support and optimization engagements for organizations running Dynamics 365 across a range of industries — each with specific finance and operations requirements.
Restaurant & Food Service
POS integration, multi-location finance, inventory, and staff scheduling.
Manufacturing
Production support, COGS visibility, work orders, and supply chain.
Professional Services
Project billing, resource planning, and time tracking workflows.
Retail & Distribution
Omnichannel inventory, vendor management, and sales analytics.
Public Sector & GovTech
Municipal finance, property tax, and utility billing via RevoraSphere.
Healthcare & Life Sciences
Compliance-driven financials, vendor contracts, and supply chain.
Talk to Econix About Support
Submit your request and an Econix consultant will contact you within one business day to discuss your environment and what kind of support engagement would help.
What happens after you submit
- 1
Econix contacts you within 1 business day
- 2
Discovery call to understand your environment and support needs
- 3
Plan recommendation and engagement scope discussed
- 4
Support engagement started with clear scope and priorities
Prefer to reach us directly?
Talk to Econix About Support
Tell us about your Dynamics environment and what you need help with.
Need stronger support for a live Microsoft Dynamics environment?
Econix helps organizations support, stabilize, and improve live Dynamics 365 Finance, Supply Chain Management, and Business Central environments across Canada and the USA.